Terms and Policies

By using this site or submitting an order online, by phone or in person for products or services, you indicate your acceptance of, and agreement to be bound by, the terms and conditions set forth below.
 

Confidence in H & S Computers

With over 20 years of experience, you can be assured that you will be receiving some of the upmost excellent services in the computer and cell phone industry. We guarantee the services we provide to allow our clients to build trust with us as we are very confident in our work.


Customer Service

We are a customer-driven company and our goal at H & S Computers is to provide the our customers with an unforgettable experience. We want you to come back and will do our best to satisfy and help you. Our sales people are trained to answer your questions and service you with the intention of saving your time, money and aggravation.


Quality Products

We are committed to bringing you the best products available. We have a special team to constantly evaluate and obtain only the best products from leading manufacturers. We want you to have the best value, quality, technology, and functionality in anything purchased from H & S Computers. We want you to feel confident in the products you purchase.


H & S Computers Prices

We keep our prices extremely competitive. To do this we continually take advantage of every special purchase opportunity and discount available. We also shop the markets constantly to see the prices our competitors are offering. Since we struggle to keep overhead to a minimum, we work with smaller margins to win your business. We reserve the right to limit quantities and vary prices in accordance with the quantity ordered.


H & S Computers Technical Support / RMA 

H & S Computers provides free support for 30 days after the purchase. We are here to service you during the week Monday - Saturday from 11:30AM to 7:30PM and Sunday 11:30AM to 6:00PM. All computer / hardware components require professional installation. Software technical support is not available at this time. We recommend that you contact the software manufacturer for direct support.


Warranty and Return Policy:
 

  • Please keep all packing material and documentation including ORIGINAL INVOICE with serial numbers in the event your equipment has to be serviced or returned.
  • You MUST HAVE your Original Invoice for any Returns, Exchanges or Warranty Work. Otherwise, service fee & labor charges will apply. NOTE: We Can Not print a copy of your invoice
  • Before returning any product for repair, refund, or exchange you must obtain a Return Merchandise Authorization Number (RMA).
  • Please have the following information on hand when calling for an RMA: name, invoice number, serial number, and the nature of the problem. RMA is only issued between 11:30AM – 7:30PM CST (M-S) and are valid for 15 days.
  • All returns and exchanges must be in original packaging, have an RMA number. All returns received without a current RMA number on the outside of the package will be refused. No package of any type will be accepted without a current RMA number on outside of the package.
  • PLEASE NOTE: You must place the item(s) to be returned in protective packaging (shipping box) with bubble wrap and make sure that the item(s) do not shake or rattle. Items that are sent in envelopes and incorrect shipping containers will be refused and returned at your expense.
  • All defective products will be accepted directly by H & S Computers for credit, exchange, or repair, at our discretion within 15 days from the invoice date. Return shipping must be paid by customer. We reserve the right to refer you directly to the manufacturer for all service.
  • We do not cross ship any products. We must receive the defective product and verify that it needs to be repaired or replaced before we ship a replacement part.
  • All products to be returned for a refund must be in 100% resalable condition and must include original packing material, manuals, blank warranty cards, and other accessories provided by the manufacturer..
  • Software may not be returned for a refund or credit. Any warranty is handled directly by the manufacturer.
  • All Custom-built computers, Servers, Notebooks and Standard Computer systems are non-refundable; individual component warranties apply and may vary by manufacturer.
  • Hard drives, ATX Cases, Display Monitors & Motherboards are non-refundable once original packaging is opened. All warranties for these items are handled directly by the manufacturer.
  • Customer is responsible for paying all shipping costs to H & S Computers.


Important Note 

If the terms and conditions stated in your Purchase Order differ from those stated on our invoice, and you do not notify H & S Computers of such within 7 days, it shall signify your acceptance of our original terms as stated on our invoice.


Shipping

Our orders are shipping the same day if received and authorized before 2:00PM. Any orders received after 2:00PM will go out the following day. Prices do not include shipping. Shipping charges are not refundable. Some products require special handling. If the shipping rate calculator returns a charge of $0.00 this does not mean your order ships free. A representative will contact you regarding the shipping options available. (Of course, this does not apply to items marked "Free Shipping.")
 

Not responsible for typos. Brands and product names are trademarks of their respective companies. No surcharge for credit cards. PRICES SUBJECT TO CHANGE WITHOUT NOTICE.

 

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Find Us here:

H & S Computers

437 Golf Mill CTR
Niles, IL 60714

Phone: 224 567.8652

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